Quite simply, you come first. We aim to deliver the highest levels of customer service to our customers. This is why we have developed a package of initiatives and services designed to ensure selling your property is as stress free and rewarding as possible.

We are proud of our family ownership and believe it is key to the service we deliver. In short, we believe a personal stake in the business means we simply try harder.

A Director will be your main point of contact from day one, working by your side right up until the sale completes and you get paid! We will accompany every viewing (unlike most agents) and guarantee to give you feedback within 24 hours. We conduct viewings 7 days a week and late in the evening to maximise the number of people who see your property. We offer a free house doctor service and will help you with any repairs or maintenance prior to putting your property on the market. We can even arrange for your property to be cleaned (and the one you are moving to) on the day of completion to give you one less thing to worry about.

We believe by focusing on Sydenham and the surrounding area we can offer unparalleled service to vendors with properties to sell in this area. Our two prominent high street offices opposite Sydenham train station ensure we maximise interest in, and awareness of, your property amongst the target market. Combine this with a personalised, targeted marketing strategy and we guarantee your property will be seen by the right people at the right time.

Service	Benefits to you	Property World
Family business	A personal stake in the business means we simply try harder on your behalf
Director is your primary point of contact	Senior management on your side from day one
Director progresses sale from offer to completion	Your sale is more likely to complete You have same point of contact from beginning to end	Over 85% of offers end in completed sales (industry average 66%)
Two offices in Sydenham	Two prime sites by train station (on either side of the road) maximises audience who see your property
Local specialists	Ensures the positive aspects of the local area are understood and communicated - helping to sell your home	Both Directors and most of team live in Sydenham
Regular communication	Keeps you informed, reducing your stress levels
Accompanied viewings - every time (and guaranteed feedback within 24 hrs)	We show buyers your property saving you time and hassle Buyers are more likely to be honest with us - ensuring you get accurate feedback	Every time
Viewings 7 days a week	Makes it easier for prospective buyers to view your property - maximising the number of viewings and increasing likelihood of sale
Floor plans	Ensures buyers know what they are viewing - weeds out unsuitable buyers· Professional floor plans ensure your property stands out and is remembered by buyers
Up to 9 colour photographs on web sites	Ensures your home is featured in its best light Buyers know what to expect on viewings which weeds out unsuitable buyers and saves you stress
Multi-property portal listings including rightmove, findaproperty, hotproperty, Evening Standard homes, (South London press)	Maximum exposure for your property· Over 70% of buyers use the internet to find properties (source: rightmove)	We use more web portals / internet sites than our local competition ensuring your home gets seen by more people
Coded For sale boards	Doubles the effectiveness of For sale boards Buyers get information on your property even when we are closed· We have tel number of interested buyers	Only agent in Sydenham with coded For sale boards
Free house doctor service	Ensures your home looks its best on viewings Helps you achieve the best price for your property
Assistance with any repairs or small maintenance work prior to sale	Ensures your home looks its best on viewings Helps you achieve the best price for your property	We have a team of established, reliable contractors at your disposal
Professionally clean your home before move (and your new one too!)	One less job for you means less hassle on moving day
Free "moving survival kit" on day of move	Ensures you don't run short of the essentials (like T bags and light bulbs) on moving day - making things run smoother for you
Key holding service	We can hold a set of keys securely meaning you do not need to take a day off if you are having things delivered etc to your new home· Saves you time and hassle

Useful Selling Tips

The process, or indeed art, of presenting your property for sale is an important one to master. Whatever your motive for selling, the process can either be stress free and lucrative or tense and disappointing. The good news is that you have the ability to choose.

The preparation you put into getting your property ready for sale can be the difference between getting a standard price and getting a great price. And, the best part is, it's not hard, time consuming or expensive.

Timing

Buyers for good quality property can be found all year round. With the marketing process having become far more sophisticated than in previous times, the issue of timing is less critical today than in the past.

An accurately priced property will typically achieve an accepted offer between two and eight weeks. Prior to placing your property on the market, allow an additional two weeks to prepare both the property and the marketing material.

Presentation

Presentation of your property is a critical factor in achieving the highest possible price. The emotional appeal required to stir the spirit of the buyers is unlikely to be generated by a poorly presented property. And a neglected building sends out 'warning signals' to prospective buyers.
So it is important to do whatever is possible to have your property looking its absolute best on viewings.

Make sure that you repair any signs of wear and tear and carry out any necessary redecoration work. Choose neutral, warm colours to emphasis the feeling of light and space.

Property World will give you advice and help on how best to present your home. We can even help you carry out any work required. We have a team of trusted, reliable contractors who work with us in our lettings business that will happily provide you with a free quote and any help you require.

Preparing for a viewing

A well-conducted viewing should aim to appeal to all the senses:

Sight

· Try to ensure that the house is as tidy as possible
· Try to clear as much clutter in the house as possible
· Draw all the curtains right back from the windows to make the rooms appear bigger and brighter
· On dull days turn on all the lights on - electric light is much warmer and more friendly than daylight (although sunlight is best of all)
· In Spring, Autumn or Winter light a fire if you have one

Sound

· Turn the television off. It makes people think that they are intruding
· Put some background music on quietly (classical is best)
· Close the window if the house is affected by any sort of background noise (traffic, trains etc)
· A barking dog is for many a most unpleasant first impression of the property. Try to take the dog for a walk when a viewing is expected. If that is not possible shut the dog in the car or in a back room until the potential purchasers have left.

Smell

· Attractive smells can make a very positive impression - coffee brewing, fresh flowers etc
· Unpleasant smells can be very off putting; these include animal odours, tobacco, strong food smells, unnatural strong air fresheners and dirty bins.

Who should conduct the viewing?

An estate agent will nearly always show a property more effectively than the owners could themselves. There are two reasons for this:

1. Purchaser are more likely to tell the agent what they really think of a property. This feedback helps to overcome objections.

2. Experience will have taught the agent how to show each property to its best advantage.

This is why Property World accompanies ALL viewings.

When the agent is conducting the viewing

If the agent is conducting the viewing the best thing you can do is go out. If that is not possible, the next best thing you can do is stay out of the way (preferably in one of the less attractive rooms) until the agent has left. The agent will introduce you to the purchasers when they view the room that you are in but otherwise it is best for you to play no part in the proceedings.

If you have to conduct a viewing

The following tips may help you get the most from the viewing:

1. Preparation - Find out from your agent as much about the purchasers' background and their main requirements (e.g. large garden, lots of space downstairs etc). This will help you establish a rapport and enable you to stress the key points during the viewing

2. Greeting - First impressions really do count - smile when you greet - it makes a difference

3. Only one of you should conduct the viewing - too many people makes rooms feel smaller

4. Order of rooms - show the best room first and finish there to make a good last impression

5. After you - Let purchasers enter first…an empty room feels bigger

6. Don't talk too much - Just relate the house to their main requirements (your wanted a big garden - this is 70 ft) and point out things purchasers may not notice themselves (the conservatory gets the sun all day)

7. Privacy - Couples need time to discuss the property before leaving - give them an opportunity by sending them to look at the garden for instance on their own

8. Security - You can never be too careful; keep your eyes open and never leave purchasers alone in the house

9. Handling offers - Do not get embroiled in price negotiations yourself; simply thank them and refer them to the agent

10. At the end of the viewing - Always offer people the opportunity to look around again and/ or come back for a second look (even if they appear disinterested!)

11. Obtaining feedback - You should expect feedback within 48 hours of the viewing from your agent

12. Maintain your enthusiasm - Regardless of the number of people you have shown around, it is vital to maintain your enthusiasm. If you don't, it is unlikely a purchaser will want to buy it

For more information contact us